Job Description

Veterinary Receptionist

Animal Hospital of Dunedin is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $17.00-$19.00 dependent on skills and experience

Schedule: Monday, Tuesday, Thursday, and Friday- 8AM-6P, Wednesdays- 8AM-8P, Alternating weekends- Saturdays 8AM-2PM, Sundays 8AM-12PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Animal Hospital of Dunedin

Over the years, our practice has continued to modernize and advance alongside the ever-evolving field of veterinary medicine. All the while our hospital family of doctors, staff, clients, and patients continues to grow with it. We are grateful to serve the clients and patients we consider family.

As a multi-doctor veterinary practice, our clinical team has years of collective experience in helping pets feel their best.

Like patient care, client care is of the utmost importance to our doctors and staff. We understand that your pet's health is largely dependent on what happens at home between visits, which is why we incorporate open communication and share our knowledge on pet health with you at every visit.

We are committed to sharing our expertise in veterinary medicine with the dogs, cats, and pet owners in our community. If you are interested in becoming part of Animal Hospital of Dunedin family, we encourage you to call us or stop by and schedule your first visit. We hope to have the opportunity to meet you and your pet family in the future

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