Job Description
Duties and responsibilities
Financial returns:
* Ensures all cash handling and cash register functions and procedures are
performed by line employees during a shift.
* Responsible for Promotional Store Setup for Store success.
People:
* Executes store operations during scheduled shifts. Organizes opening and
closing duties as assigned.
* Effectively uses provided tools, such as Duty Roster Book, for successful
shift operation.
* Contributes to positive team environment by providing clear, specific, timely
and respectful coaching and feedback to employees on shift.
* Promote teamwork and quality service through daily communication and
coordination with key department heads.
* In the absence of Starbucks General Manager will assist in store scheduling
and adjusts staffing to meet store and business needs.
- Approves necessary schedule changes/employee shift swaps when needed.
- Assists Starbucks General Manager in training new associates by reinforcing
successful performance and giving respectful coaching as needed.
* Communicates effectively to Starbucks General Manager about progression of
new hire baristas.
Guest experience:
* Delivers superb customer service to all customers by acting with a customer
comes first attitude and connecting with the customer.
* Ensure accounting practices, support the guest experience through payment
options (example: credit card systems, room charges), inventory controls and
financial dispute resolution.
* Ensures outside patio furniture and patio area is functional at designated
business hours. Ensures that area is maintained according to standards with
furniture and patio grounds clean, organized and presentable to our guests.
* Responsible for maintaining a clean, comfortable and inviting environment for
all Starbucks customers.
* Regularly checks condiment bar and seating area for any imperfection and
corrects accordingly.
Responsible business:
* Follows and directs others to follow all Company and store policies and
procedures including but not limited to cash policies, the Employee Handbook,
and safety and security.
* Responsible for directing and supervising contract labor staff assigned to
the store.
- Directs the team to follow health, safety and sanitation guidelines.
- Develops positive relationships with the shift team.
- At IHG we are committed to providing our employees with a safe, secure and
healthy workplace. It is your responsibility to comply with all workplace
health and safety requirements, including any department specific training
regarding equipment and procedures.
* Perform other duties, tasks and special projects as assigned.
Accountability
This position supervises Starbucks employees in a full range of functions.
Qualifications and requirements
High School diploma or equivalent, previous experience in supervisory position
at a similar establishment a plus, ability to compute basic mathematical
calculations, food Hygiene certificate, first aid awareness, proficient with
cash handling and Micros POS system, availability to work nights, weekends, and
holidays, strong verbal and written communication skills, ability to motivate
and manage others, results oriented and self-directed, good organizational and
planning skills, strong interpersonal skills, ability to lead and inspire,
strong problem solving skills, follow verbal and written instructions, ability
to communicate with supervisors and co-workers.
The statements in this job description are intended to represent the key duties
and level of work being performed. They are not intended to be ALL
responsibilities or qualifications of the job.
The salary range for this role is $26.45 to $28.65 This is the lowest to highest
pay scale we, in good faith, believe we would pay for this role at the time of
this posting. We may ultimately pay more or less than the posted range, and the
range may be modified in the future. An employee’s pay position within the pay
range will be based on several factors, including relevant education,
qualifications, certifications, experience, skills, seniority, geographic
location, performance, shift, travel requirements, sales or revenue-based
metrics, and business or organizational needs.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re
here to deliver True Hospitality for Good. Making our guests and colleagues feel
welcome, cared for, recognised and respected – wherever they are in the world.
Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels
& Resorts has pioneered international travel since the 1940s, we are passionate
about sharing our renowned international know-how and cultural wisdom in truly
impressive surroundings. We all take great pride in being genuine ambassadors of
the InterContinental®️ brand and to be part of the brand you will have a thirst
for travel, passion for culture and appreciation for diversity. We create
inspiring experiences for those seeking a richer perspective on the world. If
you’d like to embrace a world of opportunities, we’d like to welcome you to the
world’s most international luxury hotel brand.
Job Tags
Full time, Contract work, Shift work, Night shift, Weekend work