To support the Client Legal and Regulatory Support team, the full-time Research Investigator will conduct compliance reviews of customer complaints related to regulated money movement services, synthesizing findings into clear summaries while working remotely. Key responsibilities Conduct compliance reviews of customer complaints, analyzing account history, case notes, and transaction records to create accurate summaries Compile and organize research findings into structured documents for handoff to compliance or subpoena teams, ensuring adherence to legal requirements Collaborate with paralegals, attorneys, and cross-functional teams to gather information and resolve inquiries related to compliance investigations Required qualifications Minimum of 2 years of experience in compliance, customer dispute resolution, or legal/investigative support, preferably in financial services or fintech Demonstrated ability to conduct thorough research across multiple systems and synthesize findings into clear deliverables Strong organizational skills with experience managing multiple active matters in a fast-paced environment Proficiency in navigating Salesforce and other internal platforms for document retrieval Ability to maintain confidentiality and exercise sound judgment in compliance investigations
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