Job Description

Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

The starting pay rate is $15.00 an hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Paid time off is accrued after 180 days of employment.

Health benefits, medical, dental, and vision is available on the 1st of employment.

Fully work from home.

You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.

Hours of Operation: 24/7 to include weekends & holidays.

Production schedules will be assigned during training and will be 2 hours up/down from training time. As we operate 24/7, you will be expected to work weekends as part of your regular schedule.

About the Call Center Representative role:

• Provide exceptional customer support for claims, debit card issues, and website navigation
• Assist with commuter orders, eligible expenses, and balance inquiries
• Handle HSA contributions, distributions, and account setup
• Support tax form inquiries and profile updates
• Manage 30–40 calls per day while navigating multiple systems

Requirements for Remote Call Center Representative:

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• You must have 6 months of customer service experience.
• Complete a mandatory paid training program with 100% attendance.
• Great problem-solving skills
• Ability to effectively multi-task
• Flexibility to work weekends & holidays.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

Equipment and workspace requirements:

• We provide all the equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
• You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through
• You must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.)
• You Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).

The application process will take less than 20 minutes and includes everything required to be considered.

1. Apply to the role and provide your basic profile information (2 minutes)

1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

1. Complete a typing test (2 minutes) You will need a keyboard.

1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important:

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA Metro Areas: Minneapolis - MN, Washington, DC, Denver/County of Boulder/Edgewater County - CO

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $15.00/hour.

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