Platform Technician - GenAI Voice Agent Configuration (Healthcare) Job at Saviance, United States

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  • Saviance
  • United States

Job Description

Platform Technician – GenAI Voice Agent Configuration (Healthcare)

Location: India (Remote) Work Hours: Must overlap with U.S. business hours

We are seeking a Platform Technician to configure and support GenAI voice agent platforms for U.S.-based healthcare providers. This role focuses on deploying AI-driven voice workflows for patient access, scheduling, billing, and call-center operations, with a strong emphasis on PHI protection, prompt configuration, and healthcare compliance. This is a hands-on technical configuration role working with conversational AI platforms—not model training or AI research.

What You'll Do

  • Configure and maintain GenAI voice agents and conversational workflows
  • Customize prompts, intents, entities, and routing logic for healthcare use cases
  • Integrate AI voice agents with call-center and contact-center systems
  • Ensure HIPAA-compliant handling of PHI across prompts, logs, and integrations
  • Test, monitor, and troubleshoot voice agent behavior in production
  • Collaborate with U.S.-based product, operations, and compliance teams

Required Qualifications

  • Based in India with availability overlapping U.S. business hours
  • STEM degree (Computer Science, Engineering, IT, Data Science, or related)
  • Training or hands-on experience in AI, conversational AI, or LLM-based systems
  • Experience with AI voice agents, conversational AI, or IVR platforms
  • Experience in healthcare environments, especially call centers or patient access
  • Strong understanding of PHI, HIPAA, and healthcare data sensitivity
  • Experience configuring prompts, conversational flows, and integrations

Nice to Have

  • Experience with healthcare voice automation platforms
  • Familiarity with call-center KPIs (containment, transfer rate, CSAT)
  • Exposure to LLM guardrails, prompt governance, or AI safety controls
  • Experience supporting AI systems in regulated industries

Job Tags

Remote work

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