Job Description

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required)Sales (Required) Teamwork Orientation (Required) Other Requirements At least 18 years of age Legally authorized to work in the United States Travel and Regulatory Information Travel: No. DOT Regulated Position: No. Safety Sensitive Position: No. Compensation Hourly Base Pay: $21.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant. Benefits Medical, dental and vision insurance Flexible spending account 401(k) plan Employee stock grants and employee stock purchase plan Paid time off and paid holidays (up to 12 paid holidays) Paid parental and family leave Family building benefits, backup care, childcare subsidy, tuition assistance, college coaching Short- and long-term disability, voluntary AD&D and accident coverage, voluntary life and disability insurance, voluntary long-term care insurance Mobile service and home internet discounts, pet insurance, commuter and transit programs Equal Opportunity Employer Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. #J-18808-Ljbffr

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