Job Description
Responsibilities:
Enhances the guest experience by providing exceptional service.
Answers incoming phone calls, routing as necessary.
Responds to inquiries regarding property i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
Relays "guest requests" to appropriate staff.
Ensures calls are answered promptly and in accordance to department standards.
Follows established emergency procedures
Assists guests in fulfilling their requests room changes, extra amenities, etc.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Adheres to department and property policies and procedures.
Confirms reservations.
Verifies future reservations are correct for future arrivals.
Assists guests in resolving complaints.
Disseminates information to guests about the property and local area.
Maintains knowledge of property information & memorabilia.
Other duties as assigned
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
Target Salary Range $15.50
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills:
Detail Oriented: Intermediate
Customer Service: Some Knowledge
Communication: Some Knowledge
Active Listening: Some Knowledge
Experience:
Preferred: Must be able to work nights, weekends, holidays Excellent written and verbal communication skills High School graduate or equivalent Excellent customer service skills Occasionally lift and or move up to 30 pounds Occasionally required to stoop Required to sit for long periods of time Frequently required to use hands to handle, feel, and reach Regularly required to see, talk, hear, walk, sit, and stand Frequently required to lift up to a maximum of 30 pounds
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
...preferred: Certified Training Indiana Air Quality, Certified Training RCRA, CERCLA, Storm Water and DOT Regulations.Experience: 10+ Years EHS support in industrial setting (required); 5+ years of leadership experience (required); Must possess strong technical expertise in...
...Pennwood Cyber Charter School Teacher Pennwood Cyber Charter School seeks high-quality, state certified teachers to serve as the staff of Pennwood. Working from a home office in Pennsylvania, certified Teachers virtually manage instructional programming at Pennwood...
...General Cleaner You'll be a frontline essential worker, trained and ready to tackle a variety of responsibilities, including: Get trained in 4M's state-of-the-art cleaning and disinfecting practices using green-sealed certified supplies and equipment. (No prior...
...Menzies Aviation Fuel Farm Operating Team Member People. Passion. Pride. This is what has driven our team since 1833. Since that time... ...and electrical reports and preventative maintenance of equipment at fuel storage facilities/systems including related equipment...
...Registered Nurse (RN) | Outpatient Clinic Location: Cleveland, OH Agency: Access Healthcare LLC Pay: Competitive weekly pay (inquire for details) Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 8/28/202...