Job Description
Responsibilities:
* Diagnose and resolve software issues, system errors, and general computer
problems
- Provide support for Company's Route Accounting System (VIP).
- Provide support for warehouse management systems and operations technologies
including but not limited to iPhones, iPads, Voice Pick equipment.
- Provide support for Sales Applications, Sales Reporting, Connect
- Support additional company used applications including Microsoft Suite,
Omnitracs, Nexus, UKG and other regularly used software applications.
* Refer major hardware or software problems or defective products to vendors or
technicians for service. Install and perform minor repairs to hardware,
software, or peripheral equipment
* Understand servers and the components that make up the network. Maintain
basic troubleshooting skills for server and network issues. Know when to
contact network vendors or internal network support staff
* Setup employees’ system access, email access and user security within
software application
* Assist with company projects, develop and deploy project plans and
communicate with stakeholders and other staff as necessary
* Must be capable of independently learning using the tools available from
Software and Hardware vendors as well as the company knowledge base and other
training materials
- Train employees on the use of specific applications and technology tools.
- Travel to remote sites to offer support, training and project leadership or
assistance.
* Maintain a professional and support driven disposition with end users, and
strive to understand the end user's goals as well as the business and process
goals
Requirements:
- Bachelor’s degree required (College Transcripts required)
- 3 years of IT industry experience
- Excellent customer support, communication and service skills
- Experience with personal computers operating in Windows environment
- Experience in consumer distribution systems, preferred
- Excellent organizational skills
- Working knowledge of Microsoft Suite & Google Workspace
- Experience with hardware troubleshooting, mobile device management platforms,
and Active Directory
- Support includes off-hours accessibility on a rotating schedule
- Overnight travel to remote sites as needed
- Knowledgeable about emerging technologies and industry trends
- Able to maintain a flexible work schedule, as needed
- Familiarity with AI powered reporting tools and solutions
Compensation Range:
The expected base pay range for this position is: $55,000 - $78,000 per year
Final compensation is based on experience, credentials, and geographic location.
Pay ranges are reviewed annually based on market data and internal equity.
EEO Statement
Sheehan Family Companies is proud to be an Equal Opportunity Employer. We
celebrate diversity and are committed to creating an inclusive environment for
all employees regardless of race, gender, sexual orientation, religion, age,
disability status, or veteran status.
Reasonable Accommodation Statement
Sheehan Family Companies is committed to providing equal employment
opportunities to all individuals. If you require a reasonable accommodation to
apply for a position or to participate in the interview process, please contact
HR. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.
At-Will Employment Disclaimer
This job description is not intended as a written or implied contract and may be
revised by the company at any time. Furthermore, no verbal contract by the
supervisor or other company representative is binding, and employment is at the
will of the company.
Job Tags
Full time, Contract work, Remote work, Flexible hours, Night shift